Privacy Policy.

01Who we are

This website is operated by Netgrow, a web development and digital marketing agency based in Bangladesh.

For privacy-related questions or requests, contact: netgrowagencybd@gmail.com.

02Information we may collect

Depending on how you interact with the website, we may collect information such as:

• name;
• email address;
• telephone number;
• company or organisation name;
• project type;
• approximate project budget;
• information contained in your enquiry or message;
• information you voluntarily provide when contacting us; and
• technical information generated when you use the website, such as IP address, browser type, device information, pages visited, approximate location information, and interaction data, where applicable.

We do not ask you to provide sensitive personal information through the ordinary contact form. Please do not submit passwords, payment-card information, government identification numbers, or other highly sensitive information through a general enquiry form.

03How we use information

We may use information we collect to:

• respond to enquiries;
• understand project requirements;
• communicate with prospective or existing clients;
• prepare proposals and provide services;
• operate, maintain, secure, and improve the website;
• understand how visitors use the website;
• measure website performance and marketing effectiveness, where applicable;
• prevent fraud, abuse, security incidents, or misuse;
• comply with applicable legal obligations; and
• protect Netgrow's rights and legitimate business interests, to the extent permitted by applicable law.

We do not use enquiry information for unrelated purposes merely because it has been submitted to us.

04Legal basis for processing

Where applicable law requires a legal basis for processing personal information, Netgrow will process information on an appropriate lawful basis, which may include consent, performance of a requested service or agreement, compliance with a legal obligation, or another basis permitted by applicable law.

Where processing is based on consent, you may withdraw that consent where legally applicable. Withdrawal does not necessarily affect processing that was already lawful before withdrawal.

05Contact forms

The contact form on this website is processed by Web3Forms, a third-party form-handling service. When you submit the form, Web3Forms receives the information you enter and delivers it to us by email.

The information processed includes the fields you fill in — name, WhatsApp number, email address, project type, approximate budget, and your message — together with technical information that Web3Forms records about the submission, such as the IP address of the visitor and the URL of the page the form was submitted from.

We use this information only to respond to the enquiry. Web3Forms processes the data on our behalf. Their handling of the data is governed by the Web3Forms privacy policy, available at https://web3forms.com/privacy.

Please do not submit confidential information that you are not authorised to disclose, and do not send passwords, payment-card details, or government identification numbers through the contact form.

06Cookies and similar technologies

The website may use cookies or similar technologies that are necessary for basic operation, security, preferences, or other functionality.

Where non-essential cookies or tracking technologies are used and applicable law requires consent, we will seek that consent where appropriate.

You can also control cookies through your browser settings, although disabling certain technologies may affect website functionality.

07Analytics and measurement

This website does not currently use third-party analytics or advertising tracking. If analytics are enabled in future, this section will be updated to describe what is collected and for what purpose.

08Information sharing

Netgrow does not sell personal information as a commercial product.

We may share or permit access to information where reasonably necessary with:

• service providers that operate website, hosting, form, email, analytics, security, or infrastructure systems on our behalf, including Web3Forms, which processes contact form submissions and delivers them to us by email;
• professional advisers where reasonably necessary;
• authorities or other parties where disclosure is required by law, lawful process, or a legitimate legal obligation; or
• a successor or purchaser in connection with a lawful restructuring, merger, acquisition, or transfer of business assets.

We seek to use third-party providers in a manner appropriate to the purpose for which information is processed.

09Third-party websites and services

The Netgrow website may contain links to websites, platforms, or services operated by third parties.

Netgrow does not control the privacy practices, security, content, or policies of those third parties.

You should review their applicable privacy policies before providing personal information or using their services.

10Data retention

Netgrow retains personal information only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business requirements, or as required by applicable law.

Retention periods may vary depending on the nature of the information and the relationship with the individual or client.

When information is no longer reasonably required, Netgrow may delete, anonymise, or securely dispose of it, subject to applicable legal or operational requirements.

11Data security

Netgrow takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss, or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us.

12Your rights

Depending on applicable law, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction, withdrawal of consent, or other forms of control over processing.

Requests can be made using: netgrowagencybd@gmail.com.

We may need to verify your identity before fulfilling a request and may be permitted or required to retain certain information under applicable law.

13Children's information

The Netgrow website is intended for general audiences and is not intentionally designed to collect personal information from children.

We do not knowingly request unnecessary personal information from children through the website.

14International processing

Some third-party technology providers used by Netgrow may process information in jurisdictions outside Bangladesh.

Where this occurs, the relevant processing may be subject to the provider's terms, privacy policies, and applicable legal requirements.

15Client project data

Information provided to Netgrow as part of a client project may be handled under the relevant project agreement and any additional data-processing, confidentiality, or security arrangements applicable to that project.

The nature and extent of Netgrow's responsibilities may differ depending on whether Netgrow acts as a service provider, processor, controller, or another legally recognised role under applicable law.

16Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, data practices, or legal obligations change.

The latest version will be published on this page together with its effective or updated date.

17Contact

For privacy questions, requests, or concerns, contact netgrowagencybd@gmail.com.